Trovvi AI (“Trovvi,” “we,” “us,” or “our”) provides AI-powered intake services to family law firms. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services (the “Services”). By using the Services, you agree to the practices described here.
1. Information We Collect
Information you provide
- Account and contact details such as name, firm name, email, and phone number.
- Billing information processed through our payment provider.
- Content you submit through forms, chat, or support requests.
Intake and call information
- Call audio recordings, transcripts, and metadata (time, duration, outcome) for calls handled by the Services.
- Web intake form responses, chat messages, and lead qualification data from prospective clients of our customers.
Information collected automatically
- Device, browser, and usage data, including IP address and pages viewed, collected via cookies and similar technologies.
2. Call Recording and AI Processing
The Services record and transcribe calls and process intake communications using automated and AI systems to qualify leads, generate summaries, score conversations, and improve scripts. Our customers (the family law firms) are responsible for providing any notices and obtaining any consents required by applicable law before calls are recorded. We process this information on our customers’ behalf as described in our agreements with them.
3. How We Use Information
- To provide, operate, and maintain the Services.
- To qualify, route, score, and follow up on leads on behalf of our customers.
- To analyze call outcomes and improve scripts, models, and service quality.
- To process payments and manage accounts.
- To communicate with you about updates, security, and support.
- To detect, prevent, and address fraud or abuse.
- To comply with legal obligations.
4. How We Share Information
We may share information with:
- The customer firm on whose behalf intake data is collected.
- Service providers and subprocessors (e.g., hosting, telephony, speech-to-text, CRM connectors) under contractual safeguards.
- CRM and calendar tools you connect, to deliver leads and bookings.
- Authorities when required by law, or to protect rights, safety, and security.
- A successor entity in connection with a merger, acquisition, or sale of assets.
We do not sell personal information.
Text messaging originator opt-in data and consent are excluded from all sharing categories above and will not be shared with any third parties.
5. SMS/Text Messaging and Mobile Information
When you provide a mobile phone number to us or to a customer firm using our Services, we may send text messages related to your inquiry, appointment confirmations, and case-intake follow-up. Consent to receive text messages is obtained directly from you, either verbally during a call or through a web form, and is never a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing categories described in this policy; this information will not be sold, rented, or shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
6. Data Retention
We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods for call recordings and intake data may be configured by our customers. When information is no longer needed, we delete or de-identify it.
7. Security
We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. Prospective clients should direct requests to the firm that collected their information; we will assist our customers in responding. To exercise rights or ask questions, contact us using the details below.
9. Cookies
We use cookies and similar technologies to operate the website, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling them may affect site functionality.
10. Children’s Privacy
The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “last updated” date, and material changes may be communicated through the Services.
12. Contact Us
Questions about this Privacy Policy can be sent to support@trovvi.ai.